Privacy Policy

1. Introduction

Terra Tech Ltd (“Terra,” “we,” “our,” or “us”), registered in the Dubai International Financial Centre (DIFC), is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website driveterra.com, use our mobile applications, or interact with our battery swapping services.

2. Information We Collect

Personal Information: Name, email address, phone number, company name, and job title when you submit forms, create an account, or contact us.

Fleet & Vehicle Data: Vehicle telemetry, battery status, GPS location, swap history, and usage patterns collected through our IoT devices and fleet management platform.

Payment Information: Billing details processed through secure third-party payment processors. We do not store full payment card details.

Technical Data: IP address, browser type, device information, and usage analytics collected automatically when you visit our website or use our applications.

3. How We Use Your Information

We use collected information to:

• Provide and operate our battery swapping and fleet management services
• Process transactions and manage subscriptions
• Monitor and optimize station and fleet performance
• Send service updates, maintenance alerts, and operational notifications
• Respond to inquiries and provide customer support
• Conduct analytics to improve our services and infrastructure
• Comply with legal obligations and regulatory requirements

4. Data Sharing and Disclosure

We do not sell your personal information. We may share data with: fleet partners (aggregated operational data only), service providers who assist our operations, regulatory authorities as required by UAE law, and affiliated entities within the Terek Ltd corporate group. All third-party processors are bound by contractual data protection obligations.

5. Data Security

We implement industry-standard security measures including encryption in transit and at rest, access controls, regular security audits, and secure cloud infrastructure. Our IoT devices use encrypted communications and authenticated access protocols.

6. Data Retention

Personal information is retained for as long as necessary to provide services and comply with legal obligations. Telematics and operational data may be retained in anonymized form for analytics and service improvement purposes.

7. Your Rights

Subject to applicable law (including DIFC Data Protection Law No. 5 of 2020), you may have the right to: access your personal data, request correction or deletion, object to processing, request data portability, and withdraw consent. To exercise these rights, contact us at info@driveterra.com.

8. Cookies and Tracking

Our website uses essential cookies for functionality and analytics cookies to understand usage patterns. You can manage cookie preferences through your browser settings.

9. International Transfers

As Terra operates across multiple markets, data may be transferred to and processed in jurisdictions outside the UAE. Such transfers are subject to appropriate safeguards in compliance with DIFC and ADGM data protection regulations.

10. Contact Us

For privacy-related inquiries or to exercise your data rights:

Terra Tech Ltd
Level 1, Gate Avenue, DIFC, Dubai, UAE
Email: info@driveterra.com
Phone: +971 52 296 9005